Shipping and Exchange Policy

1. What this policy covers

This policy applies to services or items purchased directly from Flowset Hub. The accepted proposal, statement of work, invoice, or other written order sets the specific deliverables, delivery schedule, fees, and any project-specific shipping or exchange terms. If those terms differ from this page, the written order applies to that engagement, subject to applicable law.

2. Digital delivery

Software, design, consulting, and other digital deliverables are provided electronically, for example through email, a shared workspace, repository, or another method agreed for the project. Delivery dates and milestones are estimates or targets stated in the project agreement and may depend on timely access, feedback, approvals, and information from the client.

Any revisions, corrections, or further work are handled according to the agreed project scope and support terms.

3. Physical shipping

Physical products or hardware are not included unless they are expressly listed in your accepted order or invoice. If a physical item is included, the order will specify the applicable delivery arrangements, destination, charges, and expected timing. Delivery estimates may be affected by carrier, customs, weather, or other circumstances outside our reasonable control.

Please provide a complete and accurate delivery address and contact details. Let us know promptly if these details need to be corrected before dispatch; changes may not be possible after an item has shipped.

4. Exchanges, damage, or incorrect items

Digital services and project deliverables are not physical goods and cannot be exchanged. Questions about a deliverable, revisions, or a possible defect should be sent to us with the relevant project or invoice reference so we can review it under the agreed scope and support terms.

If a physical item expressly included in your order arrives damaged, defective, or different from what was ordered, contact us as soon as reasonably possible at business@flowsethub.com. Include your order reference and a description of the issue; photos can help us assess it. We will review the matter and advise on any available replacement, repair, or other remedy under the order terms and applicable law.

Please do not return an item before contacting us for instructions. Return shipping and any exchange arrangements will be confirmed as part of the review.

5. Contact us

For delivery or exchange questions, contact Flowset Hub at business@flowsethub.com or call +91 9928769552.

Uppal Southend, Sector - 49, Gurugram, Haryana - 122018, India.